Still bad luck

After the house fire we have been required to do paper work that took a great deal of time. I finished the contents paper work a few nights ago. Yet the insurance company still need the title to the trailer and go figure the company we bought the trailer from doesn't have it. It may take longer than we thought to get everything settled and it is so stressful. So far I have learned that when someone tells you if you need anything to just call they are only saying it to sound nice. When you do get around to calling them they don't answer or return a text. It's sad but thank god we are all still okay and we are trying to keep our sanity.